Privacy Policy
Last Updated: October 9, 2025
1. Introduction
ProductOps Community (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign up for community membership, attend events, or interact with our services.
Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for community membership
- Sign up for events
- Subscribe to our newsletter or communications
- Post comments or content on our website
- Contact us with inquiries
This information may include:
- Name
- Email address
- Professional title and company
- Phone number (if provided)
- Profile information and biography
- Professional interests and areas of expertise
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Referring URLs
- Pages viewed and time spent on pages
- Date and time of visits
- Click stream data
- Device identifiers
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. This helps us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services and user experience
- Deliver relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
2.4 Event Information
When you register for or attend events, we may collect:
- Registration details and attendance records
- Dietary requirements or accessibility needs
- Participation in event activities
- Feedback and survey responses
- Photos or videos from events (with your consent)
3. How We Use Your Information
We use the collected information for various purposes, including:
3.1 Service Provision
- Creating and managing your community membership account
- Processing event registrations and managing attendance
- Providing access to blog articles and media content
- Communicating with you about our services
- Responding to your inquiries and providing customer support
3.2 Community Engagement
- Facilitating connections between community members
- Sharing relevant content and updates
- Notifying you about upcoming events and opportunities
- Enabling participation in discussions and forums
3.3 Improvements and Analytics
- Analyzing website usage to improve our services
- Understanding user preferences and behavior
- Conducting research and developing new features
- Testing and troubleshooting
3.4 Communications
- Sending newsletters and updates about the community
- Providing information about events, blog posts, and new content
- Sending administrative messages and service announcements
- Marketing communications (with your consent where required)
3.5 Legal and Safety
- Complying with legal obligations and regulations
- Protecting our rights and property
- Preventing fraud and maintaining security
- Enforcing our Terms & Conditions
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 With Your Consent
We may share your information when you have given us explicit permission to do so, such as making your profile visible to other community members.
4.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Website hosting and maintenance
- Email delivery services
- Event management platforms
- Analytics providers
- Payment processors (if applicable)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Community Members
Certain information (such as your name, professional title, and profile) may be visible to other community members to facilitate networking and engagement.
4.4 Event Partners
When you register for events, we may share relevant information with event co-hosts, sponsors, or venue providers as necessary to facilitate the event.
4.5 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, such as:
- Complying with legal processes or government requests
- Enforcing our Terms & Conditions
- Protecting our rights, property, or safety
- Investigating potential violations or fraud
4.6 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Specific retention periods:
- Account information: retained while your account is active and for a reasonable period thereafter
- Event information: retained for record-keeping and potential future event planning
- Communications: retained according to our internal retention policies
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
7.2 Correction
You have the right to request correction of inaccurate or incomplete personal information.
7.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations to retain data).
7.4 Opt-Out
You have the right to opt out of:
- Marketing communications (while still receiving essential service communications)
- Certain data collection activities
- Sale or sharing of personal information (we do not sell your data)
7.5 Restriction and Objection
You may have the right to restrict or object to certain processing of your personal information.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by applicable law.
8. Marketing Communications
If you have opted in to receive marketing communications, we may send you:
- Newsletter updates
- Event announcements
- Blog post notifications
- Community highlights and news
You can unsubscribe from marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Updating your communication preferences in your account settings
- Contacting us at [email protected]
Please note that even if you opt out of marketing communications, we may still send you essential service-related messages.
9. Third-Party Links and Services
Our website may contain links to third-party websites, services, or content that are not operated by us. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at [email protected].
13. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7. Our legal basis for processing your information includes:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests in operating and improving our services
14. Do Not Track Signals
Some web browsers have a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
We will respond to your inquiry as promptly as possible.
By using the ProductOps Community website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.